One dictionary defines a troubleshooter as ‘A skilled workman employed to locate trouble and make repairs in machinery and technical equipment.’ Well, from that we kind of get the picture that the troubleshooter is someone who finds trouble and ‘fixes’ it. ‘Trouble’ is a problem to be solved. The kind of problem that we are talking about here can be defined this way: ‘An unsettled matter demanding solution or decision and requiring considerable thought or skill for its proper solution or decision; an issue marked by considerable difficulty, uncertainty, or doubt with regard to is ultimate settlement.’

One dictionary defines a troubleshooter as
"A skilled workman employed to locate trouble and make repairs in machinery
and technical
equipment."

Well, from that we kind of get the picture that the troubleshooter is someone
who finds trouble and "fixes" it.
"Trouble" is a problem to be solved. The kind of problem that we are
talking about here can be defined this way:
"An unsettled matter demanding solution or decision and requiring considerable
thought or skill for its
proper solution or decision; an issue marked by considerable difficulty, uncertainty,
or doubt with regard
to is ultimate settlement."

The key word in both of the above definitions is "skill", but the
definitions also refer to more than one kind
of skill. While it takes certain kinds of skills to "make repairs",
it takes a distinctly different kind of skill to "locate
trouble". It is this second kind of skill that we would like to develop
here. This desired skill relies, in part, on the
application of a "troubleshooting methodology". Another name for this
combination of troubleshooting skills and
methods is diagnostic techniques. We will be referring to them, however, as
Troubleshooting Tools.

Before we go on, however, it will be worthwhile to dedicate a little time to
consider just what is really
involved in the mental process known as problem solving.

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