QMS stands for Quality Management System. While preparing for ISO 9001:2000 certification we are working on QMS. By working on QMS in compliance with ISO 9001:2000 requirements we aim to get certification that our QMS is meeting the requirements of the standard and so our QMS get certified as such. QMS stands for Quality Management System. While
preparing for ISO 9001:2000 certification we are working on QMS. By working on
QMS in compliance with ISO 9001:2000 requirements we aim to get certification
that our QMS is meeting the requirements of the standard and so our QMS get certified
as such. The scope of certification could be that we have a documented quality
management system it means that we have a documented QMS for clients worldwide.
We must also realize the limitations of such certification. There may be many
more like us who have been certified and are going to certified. So, it is only
an added responsibility that we have vibrant QMS in line with latest ISO 9000
standard and we are committed to it.

The Question is in what way ISO 9000 certification
is going to be helpful to us?
It is going to be helpful in assessing
ourselves better and to identify our weaknesses and to think of ways and means
to improve ourselves. If we improve we are expected to be more competent to
do business. Nowadays Competence is the key to do any business.

Every organization grows in its initial years with some ideology, objectives
and business sense. These may see the company through for some
years. A stage may come when ideology becomes obsolete, objectives no
longer contemporary and business sense not clicking at the right time
.
This in no way means that what it did in the past was wrong. But it was right
up to a point only. A good and well-documented QMS is supposed to give
insight into this process
. The process of doing business in our field
of activity.

The requirements of customer are ever changing. If we look
back 10 years before, the expectations of customer were simply that we carry
out a job as per his drawing, complete the project quality as per schedule
and handover
. Today also we do the same. Because the specified need
of customer is likely remain the same for a long period of time, but this is
not all today. Today customer is looking at not only the final product
but also how we ensure quality throughout execution time
. Quality here
simply does not mean a weld quality or dimensional tolerance etc, it also means
the quality paperwork, quality of our records, quality of conversation
in meetings, quality of understanding his requirements quickly
. So
we have to be aware that these are the "implied" needs of the customer.
In the final analysis, the difference between a good and bad product as per
customer perception is how the product has met the implied needs of the customer.

In fact ISO 9001:2000 standard recommends that our quality policy and objectives
should address to the stated / specified needs and implied of the customer.
It is easy to understand the stated need / specified need of the customer, but
very difficult to appreciate implied needs of customer.

The reality was far from very good / excellent, which everybody was scoring
earlier, of course, once having received comments if we do not do anything on
it, clients is likely to be all the more upset. The important point
here is to learn from the feedback
.

If you observe closely most of above needs to implied, needs as far as our
clients were concerned, but the fact is a customer is looking at his business
associates in more ways than one. Let QMS address to these requirements. Your
active participation only will help in building up good QMS

Any comment on above is welcome

Reference : Quality Manager’s ISO 9000, Richard Barrett